Raluca Mihalceanu Online Shop - Terms and Conditions
By placing your order you accept the following General Terms and Conditions of SC Atelier Raluca Mihalceanu Srl ( called shop.ralucamihalceanu.com).
All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.
www.shop.ralucamihalceanu.com - is operated by Atelier Raluca Mihalceanu Srl
VAT no. RO15824825 - registered in Romania
Company registration number: J40/2290/1993
Street. Libertatii nr.50,
410042, Oradea, Romania
2. Return policy
Atelier Raluca Mihalceanu accepts returns within 10 working days. You have the first 5 working days to send us an e-mail to with the message "I return [name and product code]" and 5 more working days to return the package. This means that the product should be returned to our warehouse within maximum 10 working days since you received the product. Please take into consideration that the freight can take up to 5 working days, except when sent via express delivery.
Please read the information below carefully:
Before ordering any product, please carefully check the product on site. You will find all necessary information on the product description page. If you need further information, please contact us at email@example.com.
We recommend you to use the same delivery service for easy return. However, if you want to use a different courier service to return the products, you can choose any other service.
Return charges will be in customer's responsability.
Send the parcel with the product and the invoice or copy of the invoice from the initially received parcel to Atelier Raluca Mihalceanu Srl address.
The shipping cost for returning the product will be paid by the customer.
Warning! We do not accept packages with return payment.
Pursuant to the general common laws, on transfer of proprietary over property, applied in Romania, the product is your entire responsibility until it gets back to us.
We recommend before removing the label to carefully check if it is the product you ordered, if it was damaged during transport or during packaging and if it is the right size.
We will not accept the return of any worn products, with removed label, or destroyed package.
Under the conditions set forth under Article 4 paragraph 1 letter b) of the Government Ordinance 130/2000, when purchasing products from shop.ralucamihalceanu.com, the buyer is entitled to return/have his product replaced only once.